GRANHETL is a marketplace that brings together independent brands and designers from around the world.

For shoppers, GRANHETL is an opportunity to discover new names in fashion, find exclusive brands and their products, and express their style.

For brands and designers, it’s a limitless platform where any brand can showcase its creativity, enter the international market, and connect with its audience to drive sales and engagement.

We provide all the necessary tools to help brands and designers easily manage orders, interact with their audience, and promote their products.

All orders go through GRANHETL and are processed on our website: brands ship orders directly to customers, while we oversee the process, provide status updates, and ensure that every order reaches its buyer anywhere in the world.

• To place an order, select the desired item, choose the size, add it to your cart, and proceed to checkout.

• Payment can be made via bank cards and other available methods depending on your region. All transactions are processed through secure payment systems to ensure safety.

• After placing an order, the customer receives a confirmation notification and can track the order status in their personal account.

Delivery times and costs depend on the brand and the recipient’s country. Each brand may have its own shipping terms and courier services. You can check the delivery details on the product page before making a purchase.

If you have any questions about payment or delivery, feel free to contact us — we’re always happy to help.

Once an order has been placed and processing has begun, changes or cancellations may be made in the user's personal account before the order is accepted by the brand. Make sure that the selected products and shipping information are correct before confirming the order.

You can request a refund within 7 days of receiving your order. After this period, no refunds will be possible

The following categories of goods are not eligible for return (unless manufacturing defects are found):

Once your return has been received and verified, please expect 5-7 business days to process your refund. The refund amount does not include shipping charges and a handling fee will be deducted.

Frequent returns or suspicious activity may be flagged by the system. If abuse or unusual activity is detected, we reserve the right to cancel or reject current and future orders and returns.

If you used a web proxy to place your order, we are not responsible for any errors that occur, such as an incorrect delivery address or contact name.

GRANHETL does not ship or deliver goods in-house. The dispatch and delivery of any goods on our site purchased by the buyer is carried out by the sellers (Brands).

All orders placed on granhetl.com will be processed and dispatched within the specified time frame on each item card from the date of purchase. The shipping dates on each item card are set by the sellers and may differ from other item cards. (Shipping dates may vary slightly from those stated on the product cards, but we do our best to keep them accurate).

After payment, all order statuses will be displayed in your personal account and you will receive an email with tracking information.

Once the order leaves the brands warehouse, the courier service becomes responsible for delivery and delivery times.

The cost and delivery times are directly dependent on the location of the users and the location of the sellers. Available options and shipping costs will be displayed at checkout.

In case of questions and problems - you can contact us by email: support@granhetl.com

Email - support@granhetl.com

You can contact us via this email in case of any questions or problems in placing orders, in case of disputes and any other questions or problems related to our website. If you find problems with our website or have ideas on how to improve it, you can also write to us on this email.

Email - sellers@granhetl.com

If you would like to join GRANHETL as a seller and start selling your goods, but have any questions or problems in registering or further questions, you can contact us via this email.

Email - nikov@granhetl.com

Our platform has a convenient recommendation system with a feed where users see products they might be interested in.

The recommendation system works in a random way by showing your product to a smaller percentage of users first and if your product is interesting to them and they interact with it, then organically the product is shown to more users.

The more interactions with your product - likes, comments, adds to basket or purchases - the more often it will appear in the feed, becoming visible to a wider audience.

Want to enhance the effect? Share the link to the product on your social networks. Ask your followers to like, comment, add to basket or buy it. These actions will help your product to become more visible and in demand on GRANHETL, which will increase sales.

User activity with a product is the key to success on GRANHETL!